Health plans to help keep employees happy, healthy, and more productive
As recent studies have found, an employee’s well-being when they aren’t working has a direct correlation to their performance when they are.
We offer employers affordable health insurance options, local provider networks, friendly customer service that’s handled by real people not phone trees, and some of the best wellness programs in the industry — to keep employees happy, healthy, and productive.
What’s New for Employers
Employee Address Changes
When an employee updates their address, please forward this information along to us. This will help ensure your employee receives important mailings, such as Explanation of Benefits statements. We offer several of ways to update addresses:
- The Enrollment Change Form: You can note address changes on the Enrollment Change Form, which is the last page of your billing statement, and then mail or fax it to your Membership Representative. Your Membership Representative’s contact information is listed on your statement on page one.
- Email: If you prefer, you can email the change to your Representative. Please include your group name and number in the body of your email.
- Online: You can update addresses online through our secure Web portal, InTouch for Employers.
See more about using InTouch.
Holiday Hours
We will be closed on Monday, May 27, for Memorial Day. Our offices will reopen on Tuesday, May 28.
Secure Email Provides Option for Sending Documents
Have confidential documents you need to send to us? You’re welcome to use our free, secure email. For more information, please see our “Email Us Securely” web page at
PacificSource.com/SecureEmail.
EFT Payment Option Makes Premium Payment Easier
Thanks to our EFT (Electronic Funds Transfer) payment option for groups, paying your PacificSource health plan premium can be easier.
- EFT means one less check to process, as well as easier reconciliation.
- The regularly scheduled payments are confirmed by email
- No postage and reduced administrative costs add up to significant savings.
It’s easy to sign up, too. Contact your Membership Representative to get started. The EFT form (Group Authorization Agreement for Recurring Electronic Fund Transfers) is available in the
Employers > Forms and Materials section, under Manage Your Group Coverage.
Find Plan Information and Tools Online through InTouch
Access Plan and administration information online 24/7. Use InTouch to:
- Enroll new members and update existing member information
- Access your plan’s contract documents and member benefit materials
- View current census information and enrollment totals
- Print temporary ID cards for one or all employees with the click of a button
- Pay your bill online with eCheck (not available for all groups)
- And more
Mail-order Prescription Update
Mail-order prescriptions through WellPartner will now be handled by CVS Caremark.
PacificSource Statement on Recent Changes to Healthcare
The President has issued an executive order calling for changes in the individual and group markets and has signaled that the federal government will discontinue cost sharing reduction payments. See the full statement on our
news page or
blog.
Medicare Part D Materials Available Online
The updated Medicare Part D creditability determinations and sample notices are available in the Employers>
Forms and Materials area of PacificSource.com under Medicare Part D Notices.
Tip: Use InTouch to Run a Census
Remember, as a group administrator, you can log in to InTouch for Employers to run a census for your group. This will be helpful when auditing your monthly statements. Please contact your Group Membership Representative if you have questions.
Are You Signed Up for News and Wellness Resource Emails?
Sign up for our free Plan News email (formerly our Benefit Matters print newsletter). Visit
Employer Newsletters to sign up or to read current and past issues.
Sign up for our monthly Winning at Wellness email newsletter. Contact our Wellness Team at
wellness@pacificsource.com.
Secure Email Provides Option for Sending Documents
Have confidential documents you need to send to us? You’re welcome to use our free, secure email. For more information, please see our “Email Us Securely” web page at
PacificSource.com/SecureEmail.
PacificSource and Legacy Health – A Partnership to Benefit You and Your Employees
We’re proud to announce that PacificSource Health Plans and Legacy Health are pursuing a partnership to bring together complementary capabilities. Our shared vision of healthcare focuses on improving the experience of care, reducing healthcare costs, and improving the health of our communities.
Ultimately, this partnership was driven by both organizations’ commitment to serve our customers.
Important Things to Know about this Partnership
- No change to our name, brand, 2016 plans, processes, or your PacificSource representatives. If you’re in the process of renewing or setting up a PacificSource plan, be assured that the process will remain on track.
- For your employees, nothing has changed. Members will continue to receive the same outstanding benefits and unmatched customer service that have been hallmarks of PacificSource since 1933.
- As we move forward, you’ll see improvements and enhancements. This includes increased access to care for your employees, the creation of new and unique health plan offerings, and industry-leading stability in a volatile health insurance market.
- We will maintain our provider partnerships. We will continue to work with our existing provider partners throughout Oregon, Idaho, and Montana. We will also continue to pursue future relationships with other healthcare providers.
Looking for more information? You’re welcome to
read the news release or
FAQ for employers to learn more about Legacy Health and this partnership.
Tobacco Cessation Outreach Calls
We all know it’s difficult to quit tobacco, but it's easier when there is someone who can help. The Quit For Life® Program has helped thousands of people, including PacificSource members, take control of their lives and their health by quitting tobacco. Beginning soon, program representatives will place personal calls to members who have indicated on their health assessment through CaféWell that they use tobacco. Representatives will tell these members about the program and invite them to participate.
Read more about Quit For Life on our
Tobacco Cessation page.
The Quit For Life Program is brought to you by the American Cancer Society® and Alere Wellbeing.
Learn How to Develop a Successful Workplace Wellness Program
Our Winning at Wellness guide serves as a tool and resource for program development and implementation. We've updated and reorganized this guide with the most up-to-date information on best-practice wellness strategies, which includes information about the Affordable Care Act's rulings related to wellness programs and incentives, how to build a culture of wellness, and building your operating plan. Contact our wellness team at
wellness@pacificsource.com to request a copy.
Read other recent news for employers.